ct99 believes that gaming should always be a source of entertainment — never stress. Our responsible gaming programme gives every Pakistani player the tools, information, and support needed to keep their experience fun, safe, and firmly within personal limits. Whether you play cricket betting, slots, or live casino, ct99 has your back.
Responsible gaming at ct99 means treating every player — whether they are in Karachi betting on a PSL match or spinning slots from Lahore — as an individual who deserves honest, transparent tools to manage their gaming activity. It is not just a regulatory checkbox for us; it is built into the DNA of how ct99 operates.
The ct99 responsible gaming programme is guided by the standards set by our international gaming license, which requires us to maintain active player protection measures, conduct regular risk assessments, and respond promptly to any player who raises a concern about their gaming habits.
At ct99, we firmly believe that online gaming is entertainment — full stop. It is never a way to earn income, recover money you have lost, or escape from personal difficulties. If gaming starts feeling like any of those things, our tools and support team are here, right now, no questions asked.
ct99 Pledge: We will never target responsible gaming tool users with bonus offers or promotional material. Players who activate any responsible gaming limit on ct99 are automatically excluded from marketing lists until they choose to opt back in.
Every ct99 player has free, instant access to these tools directly from their account settings. No waiting, no forms — just straightforward control over your gaming experience.
Set a maximum PKR deposit amount for any daily, weekly, or monthly period. Once your limit is reached, ct99 will block further deposits until the period resets. Limit decreases take effect immediately; increases require a 24-hour cooling-off period for your own protection.
Define the maximum net loss you are comfortable with over a chosen time period. ct99 will automatically pause your session if your loss threshold is reached, giving you the space to step back, breathe, and decide whether to continue after the period ends.
Set a maximum session duration for each login. ct99 will display a countdown timer on screen and send you a notification when your limit approaches. Once reached, your session will end gracefully. You can customise limits from 30 minutes up to 8 hours per session.
Need a short break from ct99 — a few days or a few weeks? The cooling-off period suspends your account for a period of your choice, from 24 hours to 6 weeks. During this time, you will not receive any marketing from ct99 and your account will be inaccessible until the period ends.
If you feel you need a longer break from online gaming, ct99's self-exclusion tool allows you to close your account for a minimum of 6 months and up to 5 years, or permanently. Self-exclusion is immediate, irrevocable during the chosen period, and includes removal from all ct99 marketing.
ct99's reality check feature sends you a pop-up notification at a frequency you choose — every 30, 60, or 90 minutes — showing your net win/loss for the session. Your full transaction history and gaming logs are always available under Account Settings so you always know exactly where you stand.
Requesting self-exclusion on ct99 takes less than two minutes. You do not need to explain your reasons. Our support team will never ask why — they will simply action your request immediately and with full respect for your privacy.
Important: Once self-exclusion is activated on your ct99 account, it cannot be reversed during the selected period. Any funds remaining in your PKR wallet will be processed for withdrawal to your registered JazzCash or EasyPaisa account within 5 business days.
Access your ct99 account using your registered mobile number and password. If you are having difficulty logging in, contact live chat support who can assist you with account access before processing your request.
Click your profile icon in the top-right corner of the ct99 platform and select "Responsible Gaming" from the dropdown menu. This section houses all of ct99's player protection tools in one place.
Choose "Self-Exclusion" from the responsible gaming tools list. Select your preferred duration — 6 months, 1 year, 3 years, 5 years, or permanent. Read the confirmation notice carefully before proceeding.
Confirm your self-exclusion request by entering your ct99 account password. Your exclusion takes effect immediately upon confirmation. You will receive an email confirmation at your registered address within 15 minutes.
If you need self-exclusion activated right now without logging in, contact the ct99 live chat team or email [email protected] with the subject "Urgent: Self-Exclusion Request". Our team will action this within 30 minutes, around the clock.
Problem gambling can affect anyone. Recognising these warning signs early — in yourself or someone you care about — is the most important step towards getting things back on track. If any of these sound familiar, please reach out to ct99 support today.
Spending more money on gaming than you originally planned, or chasing losses by depositing more to try to win back what you lost
Feeling restless, irritable, or anxious when you are not able to access ct99 or when you try to reduce or stop gaming
Using gaming as a way to escape personal problems, depression, feelings of anxiety, or stressful situations at home or work in Karachi, Lahore, or elsewhere
Lying to family members, friends, or your employer about how much time or money you are spending on online gaming
Borrowing money, taking out loans, or using credit cards specifically to fund gaming deposits via JazzCash or EasyPaisa
Neglecting responsibilities at work, in your education, or at home because of the time or money spent on gaming
Making multiple failed attempts to reduce, control, or completely stop your online gaming without success
Gambling with money that should be used for essential household expenses such as rent, bills, groceries, or school fees
Feeling a persistent, overwhelming preoccupation with gaming — replaying past sessions, planning the next one, or constantly thinking about how to get more funds to play
These are the habits that ct99's most consistent, long-term players share. Simple, practical, and effective — whether you are in Islamabad watching a cricket test or playing slots late at night in Faisalabad.
Decide on a fixed PKR amount before each session that you are genuinely comfortable losing. Use ct99's deposit limit feature to lock this in so you cannot exceed it, even in the heat of a PSL match night.
The single most damaging habit in online gaming is chasing a loss. If you have hit your ct99 session loss limit, log out and do something else. Tomorrow is another day — and the cricket markets will still be there.
Enable ct99's reality check notifications in your account settings. A quick reminder every 60 minutes of how much time and PKR you have spent helps keep your session in perspective — especially during long live casino streaks.
Online gaming is one form of entertainment among many. Balance your ct99 sessions with other activities — family time, exercise, social events. If gaming starts crowding out everything else, that is a signal worth paying attention to.
ct99 operates a strict 21+ access policy for all platform products, including cricket betting, live casino, slots, and fishing games. This is not just a condition of our international gaming license — it is a non-negotiable ethical commitment to protecting young people in Pakistan from the potential harms of online gambling.
Age verification is conducted at the point of registration and again during the ct99 KYC process. Players who cannot confirm they are 21 or older via valid Pakistani CNIC or passport documentation will have their account suspended and all deposits returned immediately.
If you are a parent or guardian in Pakistan concerned that a minor may have registered on ct99, please contact our support team at [email protected] immediately. We will act on all such reports within 24 hours.
ct99's support team is available 24 hours a day, 7 days a week to assist with any responsible gaming request. No judgment. No waiting. Just confidential, professional help from people who care.
Access Your Tools Read Full FAQ